Privacy Policy

Effective Date: July 1, 2025

MAN IT Cloud (“MAN IT Cloud”,”MAN IT”, “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website manitcloud.com, use our services, or interact with us.

We understand the importance of your privacy and are dedicated to transparent data practices, adhering to applicable data protection laws in Bangladesh, and aligning with international best practices like GDPR and CCPA where relevant.

1. Who We Are

MAN IT Cloud is a web hosting provider based in Bangladesh, offering a range of hosting services including Managed Business Hosting, Managed WordPress Hosting, Shared Hosting, Reseller Hosting, and Managed Cloud VPS Hosting.

Our Contact Details:

Company Name: MAN IT

Address: MAN IT, Nirala R/A, Palong, Shariatpur-8000, Bangladesh.

Email: legal@manitcloud.com

Phone: +880 1620-343215

2. Information We Collect

We collect various types of information from and about you to provide and improve our Services. This information can be categorized as follows:

2.1. Information You Provide to Us Directly:

Account Registration Data: When you sign up for our Services, we collect personal details such as your name, email address, postal address, phone number, and payment information (e.g., credit card details, Bank details, mobile banking details etc.).
Identity Verification Data: For certain services or to comply with legal obligations (e.g., domain registration, fraud prevention), we may request government-issued ID, business registration documents, or other verification details.
Communications Data: Information you provide when you communicate with us via live chat, support tickets, email, phone calls, or surveys. This may include your questions, feedback, and our responses.
Content Data: Any content you upload, store, or publish on our hosting services, including website files, databases, emails, images, and other data. While we process this data for hosting purposes, you are the controller of this content.

2.2. Information We Collect Automatically:

Usage Data: Information about how you use our website and Services, such as IP addresses, browser type, operating system, pages viewed, time spent on pages, referral sources, and clickstream data.
Log Data: Server logs automatically record information when you access our Services, including IP address, access dates and times, browser type, and pages viewed.
Device Information: Information about the device you use to access our Services, including hardware model, operating system version, unique device identifiers, and mobile network information.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect information about your Browse behavior. For more details, please refer to our Cookie Policy or Section 6 (Cookies and Tracking Technologies).

2.3. Information We Collect from Third Parties:

Domain Registration Data: If you register a domain name through us, we collect information (e.g., your name, contact details) from domain registrars (like ICANN-accredited registrars) to fulfill the registration requirements.
Payment Processors: We receive confirmation from our payment processors regarding your payments, but we do not store full credit card details on our servers.
Fraud Prevention Services: We may receive information from third-party fraud detection services to protect against fraudulent transactions.
Publicly Available Information: We may collect information from publicly available sources (e.g., social media, business directories) to verify your identity or for marketing purposes, in accordance with applicable laws.

3. How We Use Your Information (Purpose of Processing)

We use the information we collect for various purposes, primarily to provide and improve our Services, and for our legitimate business interests. We process your personal data based on the following legal bases: your consent, contractual necessity, legitimate interests, or legal obligations.

3.1. To Provide and Maintain Services:

* To set up and manage your hosting account, process your orders, and activate Services.

* To process payments and manage billing.

* To deliver the hosting services, including storing your website files and databases.

* To provide technical support and respond to your inquiries.

3.2. To Improve and Personalize Services:

* To understand how you use our Services and make enhancements.

* To develop new products, services, features, and functionalities.

* To personalize your experience and offer relevant content or features.

3.3. For Security and Fraud Prevention:

* To protect our network, systems, and clients from security threats, fraud, and abuse.

* To monitor and investigate suspicious activity.

* To enforce our Terms & Conditions and Acceptable Use Policy.

3.4. For Communication:

* To send you service-related notifications, updates, and alerts (e.g., billing reminders, maintenance notices, security alerts).

* To send you marketing and promotional communications about our Services, special offers, and news, where you have opted in or where legally permissible. You can opt-out at any time.

3.5. For Legal Compliance:

* To comply with applicable laws, regulations, and legal processes (e.g., responding to lawful requests from government authorities, enforcing court orders).

* To resolve disputes and enforce our agreements.

4. How We Share and Disclose Your Information

We do not sell your personal information. We may share or disclose your information in the following limited circumstances:

4.1. With Service Providers (Our Sub-processors): We engage trusted third-party service providers who assist us in operating our business and providing the Services. These include:

* Our Upstream Hosting Server Provider: As we use their services, Our Hosting Server Provider processes the data hosted on their servers under our direction.

* Payment Processors: To process your transactions securely.

* Domain Registrars: To register and manage your domain names.

* SSL Certificate Providers: To issue and manage your SSL certificates.

* Security and Fraud Prevention Services: To protect against fraud and security threats.

* Analytics Providers: To help us understand website usage (e.g., Google Analytics).

* CRM and Communication Platforms: To manage customer relationships and send communications.

* Data Center Partners: To provide the physical infrastructure for hosting. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

* CDN Partners: To provide the faster loading time and critical Security features for hosting.

These providers are contractually obligated to protect your information and use it only for the purposes for

4.2. For Legal Reasons: We may disclose your information if required to do so by law, court order, or in response to a valid governmental request (e.g., subpoena, warrant). We may also disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

4.3. Business Transfers: In the event of a merger, acquisition, sale of assets, or other corporate restructuring, your information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

4.4. With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4.5. Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, or marketing.

5. International Data Transfers

As our services utilize global data centers (including Singapore, USA, Europe, etc., powered by our upstream provider), your personal information may be stored and processed in countries outside of Bangladesh. These countries may have data protection laws different from those in your jurisdiction.

We implement appropriate safeguards to ensure your data remains protected when transferred internationally, such as entering into standard contractual clauses (SCCs) with our processors where applicable, or relying on their adherence to robust privacy frameworks. By using our Services, you consent to such transfers.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information.

Cookies: Small data files stored on your device that help us remember your preferences, track your usage patterns, and improve your user experience.
Types of Cookies Used: Essential cookies (for website functionality), analytical/performance cookies (for understanding usage), and marketing/advertising cookies (for delivering relevant ads).
Your Choices: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed. However, disabling cookies may affect the functionality of our website and Services.
Third-Party Cookies: Some third-party services (e.g., Google Analytics, payment gateways) may also place cookies on your device. We do not have control over these cookies.

For a detailed list of cookies and how to manage them, please refer to our dedicated Cookie Policy page.

7. Data Security

We implement reasonable and appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Using SSL/TLS encryption for data transmission between your browser and our website.
Access Controls: Restricting access to personal data to authorized personnel only.
Firewalls and Security Software: Deploying robust firewalls and malware detection systems.
Regular Audits: Conducting regular security audits and vulnerability assessments.
Employee Training: Training our employees on data protection best practices.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Account Data: We retain your account data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.
Backup Data: Backups of your hosted content are retained as per our SLA.
Other Data: Other types of data may have different retention periods based on their purpose and legal requirements.

9. Your Data Protection Rights

In accordance with Bangladeshi data protection principles and international standards (like GDPR and CCPA where applicable), you have certain rights regarding your personal information:

9.1. Right to Access: You have the right to request access to the personal data we hold about you.

9.2. Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.

9.3. Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, subject to certain legal exceptions (e.g., data required for legal obligations, fraud prevention).

9.4. Right to Object: You have the right to object to the processing of your personal data for certain purposes (e.g., direct marketing).

9.5. Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.

9.6. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

9.7. Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at legal@manitcloud.com. We will respond to your request within 90 days as required by law. We may require you to verify your identity before processing your request.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

11. Links to Third-Party Websites

Our website may contain links to third-party websites not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: