Frequently Asked Questions (FAQ) — MAN IT Cloud

Welcome to the MAN IT Cloud FAQ page! Here, you’ll find answers to common questions about our hosting services. If you can’t find what you’re looking for, please don’t hesitate to contact our 24/7 support team.

General Hosting Questions

Web hosting is a service that lets individuals and organizations post a website or webpage on the Internet. A web host, or hosting service provider, gives you the technologies and services needed for your site to be seen online. Websites are stored on special computers called servers.

MAN IT Cloud offers a unique blend of local expertise in Bangladesh and global-standard infrastructure (NVMe SSDs, LiteSpeed Servers, multiple data centers). We provide 24/7/365 expert support, a range of managed services to ease your burden, and reliable performance with high uptime guarantees. We’re here to be your long-term digital partner.

We offer a comprehensive range of hosting solutions, including: 

Managed Business Hosting: Ideal for small to medium businesses who want a hassle-free hosting experience.

Managed WordPress Hosting: Optimized specifically for WordPress, with all management handled by us.

Shared Hosting: For technical users who prefer full control over their website’s software and updates. 

Managed Cloud VPS Hosting: Dedicated resources and full management for larger, more demanding websites and applications.

Reseller Hosting: For individuals or businesses who want to start their own hosting company.

  • Managed Hosting: We take care of all server-side maintenance, operating system updates, control panel management, security patching, and often even application-level updates (like WordPress core). This is ideal if you want to focus on your business without technical server responsibilities.
  • Unmanaged Hosting: We provide the server infrastructure and ensure its uptime, but you are responsible for all operating system management, software installations, updates (CMS, themes, plugins), security configurations, and application-level backups. This is suitable for users with technical expertise.

Absolutely! All our hosting plans are designed for seamless scalability. You can easily upgrade to a higher-tier Managed Business Hosting plan, switch to a Managed WordPress plan, or transition to a Managed Cloud VPS as your needs evolve, usually with no downtime.

Please refer to our Terms of Service or contact our sales team for detailed information on our money-back guarantee policy.

Technical Features & Support

All our hosting plans use ultra-fast Latest Gen NVMe SSD Storage. This significantly improves website loading speeds and overall performance compared to traditional HDDs or even standard SSDs.

We use LiteSpeed Web Server across all our hosting plans (Managed Business, Managed WordPress, Shared, and VPS). LiteSpeed is known for its superior performance, speed, and efficiency, especially for CMS like WordPress.

Yes, a user-friendly cPanel is included with all our Managed Business, Managed WordPress, Shared, and Reseller hosting plans. For Managed Cloud VPS, Depending on the Package you Choose, a free cPanel/WHM license is included.

Yes, Free Let’s Encrypt SSL Certificates are included with all hosting plans for all your domains, ensuring secure connections (HTTPS) for your website visitors.

We perform automated daily offsite backups for all hosting accounts. Retention periods vary by plan, we keep minimum 30 days backup for all of our Packages including Shared Hosting (Unmanaged). For Custom-tier plans extending up to 60+ days backup, while we back up server data, clients are strongly advised to perform their own application-level backups.

Our security measures include:

*Proactive Malware Scanning & Removal (with tools like Imunify360 on VPS plans).

* Advanced Web Application Firewalls (WAF).

* DDoS Protection.

* Brute-force protection and active threat detection.

* Regular security audits and hardening.

You can reach our 24/7/365 expert support team via:

* Live Chat

* Ticketing System

* Email

* Dedicated Phone Line (for Premium/Elite support tiers on higher plans)

Yes! We offer free website migration services with all our managed plans. Our experts will handle the entire process to ensure a seamless and zero-downtime transfer of your website.

For Shared Hosting (Unmanaged), we provide server-level migration assistance.

Managed Business Hosting FAQs

Managed Business Hosting is a service where MAN IT Cloud handles all server administration, maintenance, security, and updates for your website, allowing you to focus purely on your business without worrying about technical complexities.

It’s ideal for small to medium-sized businesses, startups, entrepreneurs, and anyone who wants a reliable, high-performance website without the need for in-depth technical server management.

Our plans include NVMe SSD storage, LiteSpeed Web Server, cPanel, Free SSL, daily offsite backups, malware protection, 24/7/365 expert support, 1-Click Installer, and comprehensive managed services for server and application updates.

The “managed” aspect means we proactively monitor your server, apply security patches, perform updates to your operating system and control panel, and ensure your website’s environment is always optimized for performance and security. This saves you time, resources, and reduces risk.

You can expect excellent performance due to our use of NVMe SSDs and LiteSpeed Web Server, which significantly speed up page loading times. We also allocate dedicated resources to each account for stable performance.

Yes, we offer a  money-back guarantee on our Managed Business Hosting plans. Please refer to our Terms of Service for full details.

Yes, depending on the specific Managed Business Hosting plan you choose (e.g., Grow, Business Starter, Enterprise), you can host multiple websites. Check the plan details for the exact number of allowed hosted websites.

Yes, professional email accounts (e.g., info@yourdomain.com) are included with all Managed Business Hosting plans, allowing you to create branded email addresses.

We implement robust security measures including daily malware scanning and removal, advanced firewalls, DDoS protection, and regular security hardening of the server environment.

We perform automated daily offsite backups with a retention period of at least 30 days. You can easily restore your website or specific files through your cPanel, or our support team can assist you.

Yes, a user-friendly cPanel is included with all Managed Business Hosting plans for easy management of your website, files, databases, and emails.

Absolutely! We offer free and seamless website migration services for all Managed Business Hosting plans. Our experts handle the entire process to ensure zero downtime.

LiteSpeed Web Server is a high-performance web server that delivers content much faster than traditional servers like Apache, especially for dynamic websites. It includes built-in caching mechanisms that drastically improve your website’s loading speed and user experience.

NVMe SSD (Non-Volatile Memory Express Solid State Drive) storage is the latest and fastest type of storage technology. It offers significantly quicker read/write speeds compared to older SSDs and traditional hard drives, directly translating to faster website loading.

You get 24/7/365 expert support via live chat, ticketing system, and for higher plans, dedicated phone support. Our team is well-versed in hosting and common web applications.

Yes, we offer an industry-leading Uptime SLA (Service Level Agreement) of 99.9% up to 99.99% (depending on your plan), ensuring your website is always accessible to your visitors.

Our Managed Business Hosting plans are provisioned with ample resources. While shared, we actively monitor and optimize resources. For predictable large surges, upgrading to a higher plan or a Managed Cloud VPS might be recommended, and our team can advise you.

Our cPanel includes a Softaculous 1-Click Installer with hundreds of popular applications like WordPress, Joomla, Drupal, and more. Most standard web applications are compatible.

While Managed Business Hosting is a shared environment, we allocate generous resources (CPU, Inode, RAM, I/O) per account. Excessive or abusive resource usage that impacts other users may result in a request for optimization or an upgrade recommendation.

Your Managed Business Hosting account is typically activated immediately upon successful payment, and you’ll receive your login details via email within minutes.

Managed WordPress Hosting FAQs

Managed WordPress Hosting is a specialized hosting service where we handle all the technical aspects of running a WordPress website, including core updates, plugin/theme updates, security, caching, and performance optimization, allowing you to focus on content and business.

Managed WordPress Hosting environments are specifically tuned and optimized for WordPress. This means better performance, enhanced security features tailored for WordPress vulnerabilities, and expert support that understands WordPress deeply.

Yes, for Managed WordPress Hosting, we proactively manage and apply updates for WordPress core, and often assist with plugin and theme updates to ensure security and compatibility. We do this carefully to minimize potential conflicts.

We utilize LiteSpeed Cache, server-level optimizations, and integrate with CDNs (like Quic.clod & Cloudflare) to ensure your WordPress site loads blazing fast, improving user experience and SEO.

Our security measures include WordPress-specific security hardening, advanced malware scanning and removal, brute-force protection, web application firewalls (WAF), and continuous monitoring for suspicious activity.

Yes, our Business Starter, Enterprise, and Enterprise Plus Managed WordPress packages include staging environments, allowing you to test updates, new features, or design changes safely before deploying them to your live site.

Yes, our expert support team is well-versed in WordPress and can assist in diagnosing and resolving common plugin or theme conflicts and other WordPress-related errors.

Yes, you still get a full cPanel access for managing your files, databases, emails, and other general hosting features.

Generally, yes. However, we may advise against or disallow highly insecure or resource-intensive plugins that could compromise server stability or security for all users.

Yes, automated daily offsite backups are included, specifically backing up your WordPress files and database, with a retention period of at least 30 days.

In most cases, yes. Our infrastructure and optimizations are specifically designed to make WordPress sites load significantly faster compared to generic hosting.

LiteSpeed Cache is a powerful caching plugin that works seamlessly with our LiteSpeed Web Servers to provide server-level caching for your WordPress site, dramatically reducing load times.

Yes, we provide free, seamless, and zero-downtime migration for your existing WordPress websites to our Managed WordPress Hosting.

Our Managed WordPress plans are provisioned with generous resources. Our optimizations help handle traffic efficiently. For very large or consistent traffic spikes, our team might recommend an upgrade to a higher plan or a Managed Cloud VPS for dedicated resources.

Yes, SSH access is available on our Enterprise and Enterprise Plus Managed WordPress plans for advanced users and developers who need command-line access for tasks like WP-CLI.

Absolutely. Our Managed WordPress Hosting is highly optimized for WooCommerce, ensuring fast product pages, secure transactions, and reliable performance for your online store.

While we don’t directly provide premium themes or plugins, our managed service ensures compatibility and optimal performance for most well-coded third-party themes and plugins you choose to install.

You can access your WordPress dashboard directly by going to yourdomain.com/wp-admin (unless you change) and entering your WordPress login credentials.

Yes, our WordPress expert support team can help diagnose and often resolve common WordPress errors like the White Screen of Death, database connection errors, and more.

The number of WordPress installations allowed depends on your specific Managed WordPress Hosting plan. Please refer to the plan details for exact limits.

Shared Hosting Specifics (Unmanaged) FAQs

Shared Hosting is an unmanaged service where your website shares server resources with other websites. While we manage the core server infrastructure and ensure its uptime, you are responsible for all software installations, updates, security, and backups for your website.

This service is ideal for web developers, designers, or technically proficient individuals and businesses who want full control over their hosting environment and are comfortable with server and application management.

  1. With Shared Hosting, you are responsible for:
  • Installing and configuring your website’s CMS (e.g., WordPress, Joomla) or custom code.
  • Performing all software updates (CMS, themes, plugins, scripts).
  • Implementing and managing your website’s security (e.g., WAFs, malware scanning).
  • Creating and managing all application-level backups and restoration.
  • Troubleshooting any website-specific errors.

Yes, we provide 24/7/365 infrastructure support. This includes assistance with server uptime, network connectivity, and cPanel access. However, support for your website’s application, code, content, or specific software installations is your responsibility.

We perform automated daily offsite backups of the server environment. However, for your website’s specific data and applications, you are solely responsible for managing your own application-level backups and recovery processes. We highly recommend setting this up.

Our Shared Hosting uses NVMe SSDs and LiteSpeed Web Server, providing a fast and reliable foundation. However, your website’s ultimate performance will depend on your own optimization efforts, code quality, and resource usage.

Yes, a user-friendly cPanel is included, giving you full control over your files, databases, email accounts, and domain management.

You can install most standard web applications through cPanel’s Softaculous 1-Click Installer, or manually upload custom code. Ensure that any software you install complies with our Acceptable Use Policy and is properly licensed.

We offer server-level migration assistance to transfer your account to our platform. However, ensuring your website application is compatible and functions correctly after migration is your responsibility.

Our pricing is transparent. However, remember that with unmanaged hosting, you might incur costs for third-party security tools, premium backup solutions, or hiring technical help if you don’t have the in-house expertise.

We provide a 99.9% Uptime SLA for the underlying server infrastructure, ensuring the server itself remains online and accessible.

The number of websites you can host depends on the specific Shared Hosting plan you choose. Please refer to the plan details for exact limits.

Yes, SSH access is available on our Shared Hosting High Tier plans for advanced users who require command-line access.

While our infrastructure has robust security, full website security is your responsibility. If your site is compromised, you will need to clean it yourself or hire a professional. We may suspend compromised accounts to protect the server and other users.

Yes, cPanel allows you to select different PHP versions and modify many PHP settings to suit your application’s requirements.

Yes, professional email accounts are included with all Shared Hosting plans, which you can manage via cPanel.

Each Shared Hosting plan has specific limits on NVMe SSD disk space and monthly bandwidth. These limits are generous for shared hosting but are enforced to ensure fair resource allocation for all users on the server.

Yes, upgrading to a Managed Business Hosting, Managed WordPress Hosting, or Managed Cloud VPS is straightforward and can typically be done without downtime as your needs evolve.

Network-level DDoS protection is provided by our underlying infrastructure. However, for advanced application-level DDoS attacks, you may need to implement additional solutions.

Your Shared Hosting account is typically activated immediately upon successful payment, and you’ll receive your login details via email within minutes.

Managed Cloud VPS Hosting FAQs

Managed Cloud VPS Hosting provides you with dedicated virtual server resources (CPU, RAM, NVMe SSD storage) within a cloud environment, offering high performance and isolation. Crucially, MAN IT Cloud fully manages the server for you, handling all technical aspects

Benefits include guaranteed dedicated resources, higher performance, increased security isolation, greater scalability, and the flexibility of a private server without the complexity of self-management.

It’s perfect for growing businesses, high-traffic websites, demanding e-commerce stores, web applications, development environments, and agencies managing multiple client sites that require robust performance and dedicated resources.

Yes, you can choose from a wide range of global data centers (e.g., Singapore, Mumbai, Tokyo, Seoul, London, Dallas, etc.) to ensure optimal latency and performance for your target audience.

“Fully managed” means we take care of all server-level administration, including initial setup, operating system updates, security patching, proactive monitoring, performance optimization, and troubleshooting of server-related issues. You don’t need to be a server admin.

While our VPS is fully managed, you get comprehensive control through the included cPanel/WHM. Full root access can be discussed for specific development needs, but general server management remains with our team to ensure stability and security.

A free cPanel/WHM (Web Host Manager) license is included with all our Managed Cloud VPS plans, allowing you to easily manage websites, email, databases, and client accounts if you wish.

We implement enterprise-grade security measures, including proactive malware scanning and removal (like Imunify360), advanced firewalls, DDoS mitigation, regular vulnerability patching, and continuous server monitoring.

Yes, Depending on the configuration you choose, automated daily offsite backups of your entire VPS are included, with a retention period of at least 30 days, ensuring your data is safe and easily restorable.

NVMe SSDs provide significantly faster read/write speeds compared to traditional SSDs or HDDs, which translates to quicker database queries, faster file access, and overall much snappier website and application performance on your VPS.

Yes, you can host an unlimited number of websites on your Managed Cloud VPS, limited only by the resources (CPU, RAM, storage) of your chosen plan.

You can choose from popular Linux distributions such as AlmaLinux 8 (default), CentOS, Ubuntu, and Debian.

Yes, since it’s your dedicated environment, you can install any compatible software or application. Our managed service ensures the underlying server environment supports your installations.

We offer a high-level 99.99% Uptime SLA for our Managed Cloud VPS plans, ensuring exceptional reliability for your mission-critical applications.

Yes, our Cloud VPS platform is highly scalable. You can easily upgrade (or downgrade) your CPU, RAM, and NVMe SSD storage as your needs change, often with minimal to no downtime.

Yes, we provide free, seamless, and expert-handled migration services for an unlimited number of websites to your new Managed Cloud VPS.

You’ll receive elite 24/7/365 technical support from our highly experienced VPS specialists via live chat and ticketing, ready to assist with any server-related query or issue.

Yes, advanced DDoS mitigation is included with our Managed Cloud VPS plans to protect your server and applications from distributed denial-of-service attacks.

 Absolutely. With a Managed Cloud VPS, you have the flexibility to set up specific development environments. Our team can assist with ensuring the underlying server environment is configured correctly.

Your Managed Cloud VPS is typically provisioned and ready within hours of successful payment, and our team will then proceed with any requested migrations or initial configurations.

Reseller Hosting FAQs

Reseller Hosting allows you to act as a web host yourself. You purchase a block of server resources from us, then divide and sell them to your own clients under your own brand name. We provide the infrastructure, you manage your customers.

Yes, our Reseller Hosting is 100% white-labeled. You can set up your own private nameservers (e.g., ns1.yourcompany.com), and your clients will access cPanel interfaces branded with your logo, completely hiding MAN IT Cloud.

Absolutely! Reseller Hosting provides all the tools you need to launch and manage your own hosting business, including WHM (Web Host Manager) for creating client accounts and optional billing software like WHMCS/Blesta.

WHM is a powerful control panel that comes with Reseller Hosting. It allows you to create, manage, suspend, and terminate individual cPanel accounts for your clients, set resource limits for their packages, and manage your overall reseller account.

Yes, depending on your Reseller Hosting plan, we include a free license for popular billing and client management software like WHMCS or Blesta, making it easy to automate your billing, invoicing, and client support.

As a reseller, you are the primary support contact for your clients. However, you receive 24/7/365 expert support from MAN IT Cloud (through our underlying infrastructure provider). You can contact us for any server or infrastructure-related issues, and we act as your back-end support.

Yes, your clients (through you) benefit from free and seamless website migrations for their existing sites, handled by our experts, ensuring a smooth transfer with no downtime.

The number of cPanel accounts you can create for your clients depends on your specific Reseller Hosting plan. Please refer to the plan details for the exact limits (e.g., 30, 60, 80, 100 accounts).

Yes, Free Let’s Encrypt SSL Certificates are included for all domains hosted under your reseller account, ensuring secure connections for your clients’ websites.

We perform automated daily offsite backups for all client accounts under your reseller plan (typically 30 days retention), providing a reliable safety net for your clients’ data.

Yes, each cPanel account you create for your clients will have its own independent cPanel login, allowing them to manage their website, files, databases, and emails directly.

 Yes, Reseller Hosting is designed to be a profitable venture. You purchase resources at wholesale prices and can set your own retail prices, allowing for healthy profit margins, especially when bundled with other services like web design.

Our Reseller Hosting utilizes high-performance NVMe SSD storage and LiteSpeed Web Server, ensuring fast and reliable hosting for all your clients.

Yes, you’ll need your own domain name (e.g., yourhostingcompany.com) to set up your private nameservers and brand your services.

Yes, you can easily upgrade your Reseller Hosting plan to accommodate more disk space, bandwidth, and client cPanel accounts as your business grows.

WHM allows you to monitor individual client resource usage. If a client consistently uses excessive resources, you can either upgrade their specific package, optimize their site, or recommend a VPS solution to them.

Your clients must adhere to our Acceptable Use Policy, prohibiting illegal content, spamming, and other harmful activities. As the reseller, you are responsible for ensuring your clients comply.

 Yes, network-level DDoS protection is included for all accounts hosted on our reseller platform.

Yes, WHM allows you to create custom hosting packages with different disk space, bandwidth, and feature allocations, which you can then sell to your clients at various price points.

our Reseller Hosting account is typically activated immediately upon successful payment, providing you instant access to WHM to begin setting up your hosting business.

Billing & Account Questions

We usually Accept Bank Transfer and payment in USDT for Global Clients.

For Bangladeshi Clients, We accept Bank Transfer, MFS & Direct in Office Payment.

Please visit our pricing page or contact our sales team for the most up-to-date information on accepted payment methods for Bangladeshi Clients & Global Clients.

You can manage your hosting account, domains, and billing through your client area on the MAN IT Cloud website. For detailed website and server management, you’ll use the cPanel control panel.

Our friendly and knowledgeable support team is available 24/7/365 to assist you!

Contact Our Support Team Now!

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